Support

Before you contact support

• Never share a seed phrase, private key, recovery phrase, or wallet password.
• For a transaction issue, save the approximate time, the transaction signature, the pack or game involved, and a short description of what you saw.
• Return with the same wallet and try the on-screen Resume or recovery action once before starting a new purchase.

Get product help

Use the official ONE Arena Discord support channel for product help. Move wallet-specific details to the private intake method provided by an official moderator. Do not post sensitive information in a public channel.

Account access or data requests

Ask Support for a private account or privacy request intake. Include the public wallet address connected to the profile and the type of request. We may ask you to prove control of the wallet before acting on profile data.

Eligible off-chain profile or support data may be accessed, corrected, or deleted where applicable. Public blockchain records are maintained by the Solana network and cannot be erased by ONE Arena. Some records may also need to be retained for security, fraud prevention, legal, or transaction-reconciliation purposes.

Physical cards and marketplaces

Collector Crypt independently handles available physical redemption and shipping. Compatible marketplaces independently handle listing and buying. ONE Arena does not control those services, their availability, fees, or support decisions.