Support

Before you contact support

• Never share a seed phrase, private key, recovery phrase, or wallet password.
• For a transaction issue, save the approximate time, the transaction signature, the pack or game involved, and a short description of what you saw.
• Return with the same wallet and try the on-screen Resume or recovery action once before starting a new purchase.

Get product help

Email support@onearena.xyz for private product, account, transaction, or privacy help. You may also use the official One Arena Discord for general product questions, but do not post wallet-specific or sensitive information in a public channel.

Account access or data requests

To request account deletion, email support@onearena.xyz with the subject “Account deletion request.” Include only the public wallet address connected to the profile and the type of request. Never send a seed phrase, private key, recovery phrase, wallet password, or secret key.

We will ask you to prove control of the affected wallet before deleting profile data. After verification, we target completion of eligible off-chain deletion requests within seven calendar days and will explain if a lawful retention requirement affects the request.

Eligible off-chain profile or support data may be accessed, corrected, or deleted where applicable. Public blockchain records are maintained by the Solana network and cannot be erased by One Arena. Some records may also need to be retained for security, fraud prevention, legal obligations, or transaction reconciliation.

Physical cards and marketplaces

Collector Crypt independently handles available physical redemption and shipping. Compatible marketplaces independently handle listing and buying. One Arena does not control those services, their availability, fees, or support decisions.